FAQ

We know skincare can bring questions — and we’re here to help! Below you’ll find answers to our most common customer queries.

🌿 1. What makes Skinara different from other skincare brands?

At Skinara, we combine science-backed formulas with natural ingredients to create skincare that’s gentle, effective, and safe for all skin types. Our products are dermatologically tested, cruelty-free, and free from harsh chemicals like parabens, sulfates, and artificial fragrances.

🧴 2. Are your products suitable for all skin types?

Yes! Each product is formulated with balanced, non-irritating ingredients suitable for dry, oily, combination, and sensitive skin. We always recommend doing a patch test before first use to ensure compatibility.

🧘♀️ 3. Are Skinara products cruelty-free and vegan?

Absolutely. Skinara is proudly cruelty-free — we never test on animals. Many of our products are also vegan, made without animal-derived ingredients.

🛍️ 4. How can I place an order?

Simply browse our collections, add your favorite products to the cart, and proceed to checkout. We accept secure online payments through Shopify’s trusted system.

🚚 5. How long does shipping take?

Orders are typically processed within 1–2 business days.
Delivery time depends on your location:

  • Domestic (within your country): 3–7 business days

  • International: 7–14 business days

You’ll receive a tracking number via email once your order ships.

💸 6. What is your return or exchange policy?

We accept returns for unused and unopened products within 14 days of delivery if they are damaged, defective, or incorrect.
Please refer to our full Return & Exchange Policy for details.

🔐 7. Is my payment information secure?

Yes. All transactions on Skinara are processed through Shopify’s encrypted payment gateway, ensuring your personal and payment details remain fully secure.

💌 8. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter to stay updated on exclusive offers, seasonal sales, and new product launches.

💧 9. How should I store my skincare products?

Store them in a cool, dry place, away from direct sunlight. Always close the lids tightly to maintain freshness and product quality.

🌼 10. How can I contact Skinara?

We’d love to hear from you!
Reach us anytime at:
📩 Email: ceo@theskinara.store